Refund policy

1. Products Fulfilled by Third Parties (Shipped Meat Products)

Some items on our website (such as salami, bacon, deli meats, and sausages) redirect customers to our fulfillment partner, Carnivore Club, for purchase.

All purchases, returns, exchanges, shipping issues, damages, delays, or refund requests for these items must be handled directly through Carnivore Club, as Turchetti’s does not process or fulfill these orders.

Turchetti’s cannot provide refunds, replacements, or customer support for any items purchased through third-party checkout.

2. Branded Merchandise (Print-on-Demand)

All Turchetti’s merchandise is made to order using print-on-demand production.

Because each item is produced specifically for the customer at the time of purchase:

  • We do not accept returns, exchanges, or refunds for incorrect sizing, buyer’s remorse, or preference issues.

  • We only replace items that arrive damaged, defective, or incorrect.

For any quality issues, email info@turchettis.com within 7 days of delivery with photos of the issue.
Replacement eligibility is determined case by case.

3. Holiday Preorders (Thanksgiving & Christmas Pickup Only)

Holiday items such as fresh turkeys, brined turkeys, smoked turkeys, hams, rib roasts, and tenderloins are preordered and prepaid.
These items are custom-ordered specifically for each customer and cannot be resold or restocked.

Holiday Order Cutoff Dates

Each holiday season has its own order deadline, communicated on the holiday product pages annually.
The rules below apply in relation to that posted cutoff.

Cancellations Before the Holiday Cutoff

If you request to cancel before the published cutoff date:

  • You may receive store credit only (no refunds back to the original payment method).

Cancellations After the Holiday Cutoff

If you request to cancel after the order cutoff date:

  • No cancellations, refunds, store credit, or exchanges are available.

  • This applies regardless of reason.

Failure to Pick Up (No-Shows)

All holiday items must be picked up during the scheduled pickup window listed for that season.

If an order is not picked up and no communication has been received before the final pickup time:

  • The product is considered abandoned

  • We will donate or dispose of the item at the customer’s expense

  • No refunds, replacements, or credits will be provided

This policy exists because these items are perishable and custom-ordered.

4. Damaged or Incorrect Orders (Non-Holiday Food & Merch Only)

For items sold directly on our website (non-holiday items and merch):

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue.

Email info@turchettis.com with photos and your order number.

5. Return Process (Merch Only)

For eligible issues (defective, damaged, or incorrect merchandise):

  1. Email info@turchettis.com before sending anything back.

  2. Do not send returns without receiving approval.

  3. If approved, we will provide instructions or a replacement.

Items sent without prior authorization will not be accepted.

6. Gift Cards

Gift cards are final sale and cannot be returned or refunded.

7. Contact

For any questions about this policy, email:
📧 info@turchettis.com
📍 1801 S East Street, Indianapolis, IN 46225